Det111 Privacy Policy — How We Protect Your Information

1. Introduction

Det111 ("we", "us", "platform") places the highest importance on user privacy. This privacy policy explains how we collect your personal information, how we use it, and how we keep it secure.

Det111 is an internationally licensed online gaming platform. For players in Bangladesh, we offer cricket betting, football betting, Live Casino, and other gaming services. Providing these services requires certain personal information from you, which we handle with complete security.

This privacy policy applies to our website, mobile app, and all services associated with det111.

2. Information We Collect

Det111 collects various types of information in order to provide its services. This data falls into three main categories:

a. Information you provide directly:

• Full name, date of birth, and gender.
• Email address, phone number, and residential address.
• National ID card, passport, or driving licence details (for KYC verification).
• Transaction details related to bank accounts and mobile banking (bKash, Nagad).
• What you submit via support chat or email.

b. Automatically collected information:

• IP address, browser type, and operating system.
• Device ID, mobile device model, and network information.
• Your activity on the platform — pages visited and time spent.
• Gaming history, betting patterns, and session duration.
• Login time and location data.

c. Information received from third parties:

• Transaction confirmation data from payment providers.
• KYC-related data from identity verification services.
• Risk assessment data from fraud prevention services.

3. Use of Information

Det111 uses the information it collects for the following purposes:

• Account Management: To ensure secure registration, login, and account protection.
• Service Delivery: To keep betting, casino, and other gaming services running.
• Transaction Processing: To process deposits and withdrawals securely.
• Identity Verification (KYC): To prevent underage access and fraud.
• Customer Support: To address your questions and resolve any issues.
• Security & Fraud Prevention: To detect suspicious activity.
• Fulfilling Legal Obligations: To meet regulatory requirements.
• Service Improvement: To enhance your experience on the platform.
• Promotional Communications: To inform you of bonuses and offers, subject to your consent.

Det111 never sells your information to advertising networks or uses it for third-party marketing without your consent.

4. Information Sharing & Disclosure

Det111 never sells your personal information to third parties. However, limited data sharing may occur in certain specific circumstances:

All third parties with whom det111 shares data are bound by strict confidentiality agreements. They may only use the data received for the specified purpose.

5. Cookies & Tracking Technologies

Det111's website and app use several types of cookies. Cookies are small text files stored in your browser.

• Essential Cookies: Required for the platform to function properly. This includes login sessions and security tokens and cannot be disabled.
• Functional Cookies: Remembers your preferences — such as language, time zone, and layout settings.
• Analytical Cookies: Helps us understand how users interact with the platform, informing ongoing service improvements.
• Security Cookies: To detect fraud and bot activity.

You can disable non-essential cookies through your browser settings. However, disabling essential cookies may cause certain det111 services to not function properly.

6. Data Security Measures

Det111 uses industry-leading technology to protect your information. Our security systems are regularly audited by independent third parties.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Data Centre Security: Our servers are hosted in ISO 27001-certified data centers.
• Two-Factor Authentication (2FA): An additional layer of security on your account.
• Regular Security Audits: Penetration testing and vulnerability scanning.
• Access Controls: Only authorized personnel may access sensitive information.
• Data Backup: Regular encrypted backups stored across multiple locations.

7. Your Data Rights

As a det111 member, you have certain fundamental rights regarding your personal information:

• Right to Know: To find out what information we hold about you, submit a request to our support team. Full details will be provided within 30 days.
• Right to Rectification: You can request corrections to inaccurate or outdated information at any time through your profile settings or by contacting support.
• Right to Erasure: When you close your account, your information will be deleted once all legal obligations have been fulfilled. Certain data may need to be retained for a set period for legal reasons.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Opt Out of Marketing: You can opt out of promotional emails or notifications at any time.
• Right to Lodge a Complaint: If you are not satisfied with how we handle your data, you have the right to file a complaint with the relevant regulatory authority.

8. Data Retention Period

Det111 does not retain your information longer than necessary. However, certain data must be kept for a specified period due to legal and regulatory requirements:

• Account Information: For the duration the account is active, and for 5 years after closure.
• Transaction Records: 7 years from the last transaction (as required by financial regulations).
• KYC documents: Up to 5 years after account closure.
• Communication History: Support tickets and chat logs for up to 2 years.
• Session Logs: Up to 90 days for security purposes.

Once the retention period ends, data is securely and permanently deleted.

9. Protection of Minors

Det111 strictly prohibits access to its services by anyone under the age of 18. We verify age at registration and may request additional documentation in cases where we have doubts.

If a minor opens an account and this is later discovered, the account will be immediately closed. All deposited and won funds will be forfeited and appropriate legal action will be taken.

10. Changes to Privacy Policy

Det111 reserves the right to update this privacy policy as needed. Changes may occur due to legal updates, new technologies, or changes to our services.

• For major changes, members will be notified by email or through a platform notification.
• The date of any update will always be shown at the top of this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

We recommend checking this page regularly — especially once every few months after registration.

11. Contact Us

For any privacy-related questions, requests, or complaints, please reach out to the det111 support team. Our team is always ready to assist you.

• Live Chat: 24 hours a day, 7 days a week.
• Email: [email protected]
• Response Time: Typically within 24–48 hours.

To request deletion or correction of your data, you may be required to submit certain documents for identity verification. This process is handled with full security.